• Account Takeover Fraud (ATO)

    When a legitimate customer’s account is illegally accessed for the purposes of committing fraud.

  • Aggregator

    Single sign on companies. Consumers set up accounts at a single sign on company such as Mint to manage all of their finances.

  • All-In Abuse

    Abuse of all-in or disconnect protection where a player disconnects his internet connection when he's afraid to make a betting decision in a poker game. in order to hold onto his money.

  • Arbitrage Betting

    Betting arbitrage can be due to either bookmakers' differing opinions on event outcomes or errors. When conditions allow, by placing one bet per each outcome with different betting companies, the bettor can make a profit regardless of the outcome.

  • ATO


  • Bonus Abuse

    Taking out multiple new accounts (using stolen or spoofed identity data) to take advantage of new player incentives and bonuses, most often in the gaming and gambling industry.


  • Chargebacks

    The reduction of unpaid invoices owed to a trade creditor due to fraud, a dispute, return, offset, or any reason other than an account debtor's inability to pay.

  • Chip Dumping

    Occurs when one player intentionally loses chips to another player at the table. Fraudsters will collude using stolen credit cards to setup multiple accounts and feed chips to one person who then cashes out.

  • Collusion

    Two or more parties acting together to defraud.

  • Credential Stuffing

    An attack that tests stolen credentials on website and mobile application API servers, to discover instances of password reuse across those applications and enable large-scale account takeovers.

  • Credit Card Fraud / Credit Write-Off Fraud

    Fraud committed using a credit card or any similar payment mechanism as a fraudulent source of funds in a transaction. The purpose may be to obtain goods without paying, or to obtain unauthorized funds from an account.

  • Customer Insult

    When a legitimate customer’s transaction is mistakenly declined, generally for suspected fraud.


  • EFT
  • Electronic Funds Transfer (EFT)

    Method for payment where payer orders the bank to electronically debit the payer's account and forward funds to payee's account.


  • False Decline / False Positive

    When a legitimate customer’s transaction is mistakenly declined, generally for suspected fraud.


  • GDPR
  • General Data Protection Regulation (GDPR)

    Regulations for businesses in the EU or anyone processing transacations from EU end users specifying what personal data can be collected and how it can be used. Also specifies fines for noncompliance.


  • Know Your Customer (KYC)

    The process of a business verifying the identity of its clients and assessing potential risks of illegal intentions for the business relationship. The term is also used to refer to the bank regulations and anti-money laundering regulations which govern these activities.

  • KYC


  • Liability Shift

    The liability for chargebacks resulting from fraudulent transactions moves from the merchant to the issuing bank if the merchant has authenticated the transaction using any of the 3-D Secure protocols. Without Consumer Auth, merchants are liable for chargebacks.

  • Loyalty Fraud

    Taking over a trusted user account to access loyalty points/bonuses that can be used to make purchases or sold to others.


  • NAF
  • New Account Fraud (NAF)

    Fraudsters use stolen or synthetic identities to create new accounts. They build credit with a series of small transactions, they then apply for – and then max out – new cards and loan products.


  • Operator

    An online gaming or gambling site.


  • Player Self Exclusion (PSE)

    Refers to a policy enacted by some governments and/or individual casinos as a way of addressing the issue of problem gambling. In areas that have enacted self-exclusion policies, an individual who is aware that they suffer from a gambling problem can voluntarily request that their name be added to the self-exclusion list.

  • Pop-Up Accounts

    New accounts that have been opened in abnormally short times and in rapid succession, usually an indication of fraudulent activity.

  • Promotion Abuse

    Fraudster opens many accounts to take advantage of a promotion offered to customers who open a new account

  • PSE


  • Synthetic Fraud

    Fraudsters create a false identity using bits of real and fake data combined to form a new fictitious identity, then use it to obtain credit, make purchases or open new accounts.


  • Unauthorized Withdrawals

    Any withdrawal of funds available in a player's account in exess of the amount that he is entitled to withdraw. Examples of limits are those due to bonus restrictions and credit card deposit restrictions.


  • VIP Player

    A high-value consumer.